tech consulting that puts people first

solutions in plain English

  • upgrades for older Macs + PCs
  • privacy + security defense
  • expert photo organization
  • wireless network upgrades

growth and efficiency

  • comprehensive IT services
  • web design + development
  • ransomware protection
  • productivity consulting

We offer one-on-one technical support and house calls in Amherst, Northampton and surrounding areas within the Pioneer Valley + Berkshires of Massachusetts.

We serve a wide variety of clients worldwide — remotely and cost-effectively via secure screen-sharing and video conferencing.

“…delivered exactly what I needed just when I needed assistance…pricing was right on target as well…smart, dependable, and easy to deal with…”
— Attorney, Amherst MA (Google review)

"Great for basics and more difficult problems. Have used these guys many, many times - next best thing to in-house IT department.”
— Designer, New York NY

our philosophy

PeopleFirst is a family-owned business based in Amherst, MA. We were founded on the notion that despite today’s advanced technology, people still experience too many pain points in the day to day use of our devices. From security concerns to sluggish computers, we handle a wide variety of issues with an approach that leaves our clients happy.

Instead of tech-speak, we offer a bridge between unintuitive technology — and people simply trying to get their work done. We offer long term, time-saving solutions instead of a patchwork of work-arounds.

According to the FBI, phishing was the most common type of cybercrime in 2020. We emphasize technical and social engineering vulnerabilities in our security consulting to combat phishing and other threats.

A people-based perspective understands that in an online world, productivity, security, and privacy are key drivers of a positive work-life balance. PeopleFirst is about helping our clients make the right choices to achieve their goals. More about us…

Keeping our clients and our team Covid-safe
We use genuine N95 masks and other sensible precautions during all client visits. Learn more.

  • We offer remote technical support whenever feasible
  • Masks are required regardless of vaccination status

Broaden your digital presence
We're helping clients navigate these challenging times.

  • Expand your e-commerce opportunities
  • Harness the right technologies to adapt your business operations
  • Maintain effective employee collaboration and customer communication

popular services

SSD performance upgrades

Upgrade your home or business computers

Your time is valuable. Give your older Macs or PCs the boost they need. Learn about SSDs that make a super-fast upgrade affordable.

Upgrade your WiFi

Since your family is working and learning from home now more than ever, replace an underpowered router (or extenders) with a single, powerful, simple to manage, mesh WiFi network. We can install, test, and tune it while adhering to social distancing.

Privacy & Security – tips + techniques

Being more secure online can be complex and inconvenient — but with the right guidance, you can adopt best practices while making tech easier to use.

Client-focused web design

There's a reason WordPress powers more than 1/3 of all websites worldwide. We offer comprehensive WordPress web design / e-commerce services, and guidance navigating email services, hosting and domains.

Avoid scams

Pay particular attention to new Covid-19 scams – and remind seniors you know. We emphasize principles and pride ourselves on communicating effectively with non-techies and those most vulnerable to elder fraud. Take our security quiz to assess your risks.

Stay safe with Zoom

Consider safer / more secure alternatives – and best practices when you have to use it. Visit our guidance page and contact us if you need a consultation for your organization's transition away from Zoom.