Client Agreementtechforhumans2020-01-12T11:02:02-05:00 Client Agreement Good Faith Commitment & Liability Waiver We make every effort to provide the best service. Owing to the essential nature of technology — whereby we rely on software and hardware made by third parties — we cannot make guarantees that involve factors outside our control, but we strive to go the last mile for our clients in any given situation. All sales are final. Unused value from a retainer purchased on an as-needed basis is refundable, provided that payment was made within two calendar years of a refund request. Retainer value older than two calendar years is considered abandoned. Due to the nature of consulting, all hours, including those under retainer, are considered a deliverable, i.e., "services received." PeopleFirst Technology Consulting, its respective consultants, technicians, affiliates, subsidiaries, employees and agents (described herein as “Service”; “we”; “our”) will not be held liable in the event that any alteration, corruption, loss, or damage occurs to Client (also described herein as "you" and "your") hardware, software, data, real or intellectual property during the course of Service’s involvement. Client agrees to indemnify, defend and hold harmless Service from and against any and all liability, claims, costs and expenses (including without limitation reasonable legal fees and expenses), arising out of, resulting from, or in connection with, Client’s involvement with Service. Client agrees to waive and invalidate the use of credit card dispute resolution commonly referred to as a chargeback as a method of resolving disputes. Statement Descriptors We don't want you to see a charge you don't recognize Client understands that Service does not have complete control over the appearance of our name as it may appear on your financial statement (this is commonly known as a Statement Descriptor). Banks and credit card processors impose varying limitations on wording. Statement Descriptors for our services that may appear on your financial statement include but are not limited to the following words, contact info, and logical variations: PeopleFirst; peoplefirst.tech; Tech Support; 413-461-0617. Client will take all reasonable precautions to avoid an unnecessary fraud dispute due to an unrecognized charge, and Service reserves the right to charge a reasonable fee to cover the time and cost involved in resolving such situations. We work on retainer Generally for basic house calls, payment is due upon completion of the day's work. We require retainers for projects expected to last more than one day. Retainers are the best way to account for technical work that cannot be 100% specified at the time of contracting. Using our online payment portal that you can access securely at any time, you can see itemized invoices, check remaining credit, and see a full account statement, etc. Work on existing websites and systems Reputable building contractors include a clause about unforeseen circumstances; in this respect, work on an existing website, project, server, or archive of files is very similar. Like dry rot or termite damage behind a wall, hidden conditions — broken code, incompatible plugins, digital files or other source material that require cleanup / organizing, or other functionality that needs fixing — may not be apparent at the time of budgeting. Your electronic signature Through the electronic signing of this form, the use of our website, the information within, and/or our services, you agree to be bound in entirety and perpetuity to the terms of this Agreement. This Agreement supersedes any prior verbal or written arrangement. If any portion of this Agreement is deemed invalid, the remaining portions shall survive said portion.A PDF attachment of your signed agreement will be sent to you for your records. Have additional questions? Let us know… Read our Privacy and Security Policy.Name* First Last Email* Enter Email Confirm Email Phone*Agreement* I agree to these Terms and Conditions Statement Descriptor* I've reviewed the common variations of the above Statement Descriptor Printed name is electronic signature* My name as typed above constitutes my electronic signature CAPTCHA This iframe contains the logic required to handle Ajax powered Gravity Forms.