Secure Remote Support
We can eliminate the travel time associated with tech support to increase efficiency and save costs.
PeopleFirst prefers Splashtop for screen sharing; an industry-leading business collaboration services with independently verified security. It's easy to set up and uninstall, and to control when access to your screen is enabled. Read more about Splashtop security.
We've been using Splashtop for over five years, and their security is HIPAA-compliant. The installation typically takes about one minute and it's easy to turn off / on and to uninstall.
Screen Sharing Safety + Guidance
Allowing access to your computer via screen sharing (remote control) is convenient, but a potential security threat.
Avoid any business where you cannot independently verify their brick-and-mortar location easily.
Verify the contact information for any business you intend to work with — don't rely on their own calls, links, texts, and/or emails.
Bad actors proliferate the web with bogus services and software, primarily impersonating well-known brands, including, but no limited to: Microsoft, Geek Squad (Best Buy) and Norton (Symantec).
As of 2023, they are most often seen scaring users with a fraudulent "alert," enticing them to call a number which will connect the mark to a part of the hacker ring that specializes in social engineering. This element uses a combination of general technical "advice" with a well-honed script to keep users on the phone, creating entry points for further hacking, such as harvesting information en masse from email accounts and the like, all while purporting to "fix" problems (often of their own making). "tune-up" or "cleaner" software as a cure-all.
You should avoid any service that uses scare tactics to resolve an issue, and only elect tech support that you consciously initiated.
All reputable screen sharing software is easy to uninstall and clearly indicates when screen sharing is active and/or enabled.
We all prefer face-to-face meetings, but with a combo of Skype/Facetime/voice calling, along with screen sharing, we can work with you verifiably from any location. Contact us today to request an initial consultation.
"…helped me fix a problem with my MacBook via a phone call and remote "screen sharing." Much more effective, speedy, and convenient than taking your computer into Apple…"
John in Brooklyn, NY