Retainers are the best way to account for technical work that cannot be 100% specified at the time of contracting. Just as up front payment is required for purchasing goods online, our remote support services require payment in advance. Unused time does not expire as long as some portion has been used within the last 2 years.
Using our online payment portal that you can access securely at any time, you can see itemized invoices, check remaining credit, and see a full account statement.
Example of our client portal