Retainers are the best way to account for technical work that cannot be 100% specified at the time of contracting. Just as up front payment is required for purchasing goods online, our remote support services require payment in advance. You can receive a refund for unused value from our standard (non-recurring) retainer.
Using our online payment portal that you can access securely at any time, you can see itemized invoices, check remaining credit, and see a full account statement.
If you do not receive a receipt of your payment immediately by email, please contact us.