Retainer Payment

Retainers are the best way to account for technical work that cannot be 100% specified at the time of contracting. Just as up front payment is required for purchasing goods online, our remote support services require payment in advance. Unused time does not expire as long as some portion has been used within the last 2 years.

Using our online payment portal that you can access securely at any time, you can see itemized invoices, check remaining credit, and see a full account statement.

Please contact us if you would like to pay by Venmo or Cash App (Square Cash).

If you do not receive a receipt of your payment immediately by email, please contact us.

Example of our client portal

  • An authorized representative of your organization
  • You'll be sent a separate email from our billing platform to create an account where you can keep track of bills, payments, and retainer credit. You can also request an account at a later date.
  • Please review the Client Agreement before providing a retainer. A copy will be provided to you and the Service via email.
  • The minimum retainer is one hour. If you don't know your hourly rate, please check a recent invoice or contact us.
  • $0.00